Data Protection & Your Rights
At phplotto, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, who we share it with, and what rights you have over your own data. Please read this page carefully before registering or using any part of our platform.
What We Collect & Why
When you create a phplotto account, we collect your full legal name, date of birth, email address, and Philippine mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with Philippine gaming regulations. We also collect a username and password that you choose during sign-up. Your registration data is stored securely and is never soldto third parties for marketing purposes. We use it solely to operate your account and meet our legal obligations under Philippine law.
We record details of every deposit, withdrawal, bet, and game session you conduct on the platform. This includes the amounts involved, timestamps, payment methods used, and the outcomes of your wagers. We also collect technical data such as your IP address, device type, browser version, and session duration to help us detect fraud, prevent unauthorised access, and improve platform performance. Transaction records are retained for the period required by Philippine gaming and anti-money laundering regulations. This data is never used to target you with unsolicited third-party advertising.
phplotto uses essential cookies to keep you logged in, remember your preferences, and maintain the security of your session. We may also use analytics cookies to understand how Filipino players navigate the platform so we can improve the user experience. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may affect platform functionality. We do not use cookies to build advertising profiles or share your browsing behaviour with third-party ad networks. Our cookie use is limited strictly to what is necessary for a safe and functional betting experience.
When you make a deposit or request a withdrawal, we collect the details necessary to process your transaction through our approved Philippine payment channels. We do not store full card numbers or sensitive payment credentials on our servers — these are handled directly by our licensed payment processors in accordance with applicable security standards. We do verify that the name on your payment method matches your registered account name, as required by our anti-money laundering obligations. Any payment data we retain is encrypted and access is restricted to authorised personnel only. For questions about specific payment methods, visit our Deposit page.
As part of our Know Your Customer obligations under Philippine regulations, we may ask you to submit a government-issued ID, proof of address, or other supporting documents at any point during your membership. KYC documents are reviewed by our compliance team and stored securely for the duration required by law. We will never ask you to send KYC documents through unofficial channels such as personal email addresses or social media. Failure to complete KYC verification when requested may result in temporary restrictions on deposits, withdrawals, or betting activity. All KYC data is handled with the highest level of confidentiality and is not shared with third parties except where required by law.
When you contact our support team by email or through any in-platform messaging feature, we retain a record of your enquiry and our response. These records help us resolve disputes, improve our service quality, and maintain an audit trail for regulatory purposes. Support communications are accessible only to authorised phplotto staff and are not shared with third parties except where required to resolve a dispute or comply with a legal obligation. We may use anonymised, aggregated feedback from support interactions to improve our FAQ and help resources. You can review our FAQ page for answers to common questions before contacting support.
Your Rights & Our Commitments
As a registered member on phplotto, you have clear rights over the personal information we hold about you. These rights are grounded in Philippine data privacy law, and we are committed to honouring them promptly and transparently. If you wish to exercise any of the rights listed here, please contact our support team at [email protected] with your registered email address and a description of your request.
You have the right to request a copy of the personal information phplotto holds about you at any time. We will respond to verified access requests within the timeframe required by Philippine data privacy regulations. Your request must be submitted from your registered email address so we can confirm your identity before releasing any data.
If any of the personal details we hold about you are incorrect or out of date, you have the right to request a correction. Some details — such as your registered name — may require supporting documentation before they can be updated, in order to maintain the integrity of our KYC records. We will process correction requests as quickly as possible and confirm the update to you in writing.
You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and no other legal basis applies. Please note that we are required by Philippine gaming and anti-money laundering regulations to retain certain transaction and identity records for a minimum statutory period, even after account closure. We will inform you of any data that cannot be erased and the reason why.
You have the right to object to certain types of data processing, including any processing carried out for direct marketing purposes. If you no longer wish to receive promotional communications from phplotto, you can opt out at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing email we send. Opting out of marketing communications will not affect your ability to use the platform or receive essential account notifications.
Ready to Play with Confidence?
Now that you understand how phplotto handles your personal data, you can register and play with full confidence. We are committed to keeping your information secure, your rights respected, and your experience on our Philippines platform safe and enjoyable. If you have any questions about this Privacy Policy, our FAQ page is a great place to start.
Your data is protected with industry-standard encryption
We follow Philippine data privacy and gaming regulations
Visit our FAQ or email [email protected]